White Palm Home Watch, LLC (“White Palm,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit www.whitepalmllc.com, submit a consultation request, communicate with us, use our client portal, or receive our home watch and estate-related services.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide to us, including:

• Your name

• Email address

• Telephone number

• Property address

• Service interests

• Messages, questions, and consultation details

• Property access instructions and authorized contact information

• Emergency contact information

• Vendor, contractor, or property manager information

• Billing and transaction-related information

• Any other information you provide through our website, client portal, telephone conversations, service agreements, or direct communications

Please do not submit alarm codes, door codes, lockbox combinations, financial account numbers, or other highly sensitive property access information through the website contact form. We will provide an appropriate method for securely sharing this information when necessary.

Home Watch and Property Information

When providing services, we may collect and maintain information related to your property, including:

• Inspection schedules

• Property condition notes

• GPS-verified visit information

• Date and time records

• Photographs and videos of the property

• Inspection findings and recommendations

• Information about appliances, equipment, vehicles, pools, landscaping, security systems, and other property features

• Vendor access and service coordination records

• Records relating to storms, damage, maintenance, or emergency situations

• Pre-loss documentation and property inventory information when requested

This information may be included in reports delivered through our client portal or inspection reporting platform.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, such as:

• Internet Protocol address

• Browser and device type

• Operating system

• Pages viewed

• Referring website

• Approximate geographic location

• Date, time, and duration of visits

• Website interactions and navigation activity

• Cookie and similar technology information

This information helps us operate, secure, analyze, and improve our website.

2. How We Use Your Information

We may use collected information to:

• Respond to consultation requests and inquiries

• Evaluate your property and service needs

• Schedule and provide home watch, estate watch, concierge, storm-related, and property coordination services

• Create and deliver inspection reports

• Provide access to our client portal

• Communicate inspection findings, concerns, or recommended actions

• Coordinate authorized vendors, contractors, deliveries, or emergency services

• Process payments and administer client accounts

• Maintain service, billing, and communication records

• Personalize and improve our services

• Maintain the security of our website, client portal, and business systems

• Detect or prevent fraud, unauthorized access, and other improper activity

• Comply with insurance, legal, regulatory, or contractual requirements

• Protect the rights, safety, property, and interests of White Palm, our clients, and others

We may also use your information to send service-related communications, appointment reminders, inspection notifications, storm updates, company announcements, and information about services that may be relevant to you.

3. Property Photographs and Inspection Reports

As part of our services, White Palm may photograph or document the exterior and interior of a client’s property. These photographs and related observations are used to:

• Document the condition of the property

• Prepare client inspection reports

• Record visible damage or unusual conditions

• Support authorized maintenance or repair coordination

• Provide documentation requested by the property owner

• Maintain appropriate business and service records

Property photographs and reports are not sold. We do not publicly share identifiable client property photographs without authorization, except when reasonably necessary to provide requested services, coordinate an authorized response, comply with the law, or protect a person or property.

4. Client Portal and Third-Party Platforms

White Palm may use third-party platforms, including inspection reporting, client portal, scheduling, website hosting, analytics, payment processing, communication, and data storage providers.

Information submitted through or stored within these platforms may be processed according to the privacy and security practices of those providers. We provide these companies only with information reasonably necessary for them to perform services on our behalf.

Clients are responsible for maintaining the confidentiality of their portal login credentials. Please notify us promptly if you believe your account or property information has been accessed without authorization.

5. Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Keep the website functioning properly

• Remember website preferences

• Understand how visitors use the website

• Measure website traffic and performance

• Improve website design and functionality

• Help protect the website from fraudulent or malicious activity

You can adjust your browser settings to block or delete cookies. Disabling certain cookies may affect the functionality of portions of the website.

6. How We Share Information

We do not sell or rent your personal information.

We may disclose information in the following circumstances:

Service Providers

We may share information with trusted businesses that assist us with website hosting, software, inspection reporting, client portals, scheduling, communications, data storage, accounting, payment processing, marketing, analytics, or other business operations.

Authorized Vendors and Professionals

At your direction or when reasonably necessary to provide requested services, we may share relevant information with authorized contractors, maintenance providers, emergency responders, insurance professionals, property managers, designers, consultants, delivery providers, or other service professionals.

We will limit the information shared to what is reasonably necessary for the requested task.

Legal and Safety Requirements

We may disclose information when we reasonably believe it is necessary to:

• Comply with a law, regulation, subpoena, court order, or legal process

• Respond to a lawful government request

• Protect the safety of a client, another person, or a property

• Investigate suspected fraud, theft, unauthorized access, or illegal conduct

• Enforce our agreements or protect our legal rights

Business Transactions

If White Palm is involved in a merger, sale, acquisition, reorganization, or transfer of business assets, information may be disclosed as part of that transaction, subject to appropriate confidentiality protections.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal and property-related information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, storage platform, or electronic communication system can be guaranteed to be completely secure. You should use caution when sending sensitive information electronically and avoid submitting property access credentials through unsecured communication methods.

8. Data Retention

We retain personal information, inspection records, property photographs, communications, reports, and transaction information for as long as reasonably necessary to:

• Provide requested services

• Maintain client and business records

• Fulfill contractual obligations

• Respond to disputes or inquiries

• Comply with legal, insurance, accounting, and regulatory requirements

• Protect our legal and business interests

When information is no longer reasonably required, we may securely delete, anonymize, or archive it in accordance with our record-retention practices.

9. Your Privacy Choices

Depending on the circumstances and applicable law, you may request that we:

• Confirm whether we maintain personal information about you

• Provide access to certain personal information

• Correct inaccurate or outdated information

• Delete certain information

• Limit certain uses or disclosures

• Update your communication preferences

Some requests may be limited when retaining information is necessary to fulfill a contract, document completed services, protect property or legal rights, resolve a dispute, or comply with applicable requirements.

To submit a privacy request, please use the Contact Us or consultation form available on our website or call (239) 450-0869.

We may need to verify your identity or your authority to act for a property owner before processing a request involving personal, property, or account information.

10. Marketing Communications

You may ask us to stop sending promotional emails or marketing communications at any time. Service-related communications, including inspection reports, appointment notices, billing information, property alerts, storm communications, and account notifications, may continue while you maintain an active relationship with White Palm.

11. Third-Party Links

Our website may contain links to third-party websites or services. White Palm is not responsible for the privacy, security, availability, or content practices of websites operated by other organizations. We encourage you to review the privacy policy of each third-party website you visit.

12. Children’s Privacy

Our website and services are intended for property owners, authorized representatives, and other adults. We do not knowingly collect personal information from children under the age of 13.

If we learn that personal information from a child under 13 has been submitted to us without appropriate authorization, we will take reasonable steps to delete it.

13. Do Not Track Signals

Some browsers offer a “Do Not Track” setting. Because there is not currently a universally accepted standard for responding to these signals, our website may not respond to all Do Not Track requests. You may manage cookies and tracking preferences through your browser or device settings.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our services, technology, legal obligations, or business practices.

The updated version will be posted on this page with a revised effective date. Your continued use of the website or our services after an updated policy is posted constitutes acknowledgment of the revised policy.

15. Contact White Palm

Questions, concerns, or privacy requests may be submitted through the Contact Us or consultation form on our website.

White Palm Home Watch, LLC
Naples, Florida
Phone: (239) 450-0869
Website: www.whitepalmllc.com